Frequently Asked Questions

Book online through our Owner Portal or call us at (360) 352-1322. New clients can set up an account and pet profile in about 5–10 minutes.

Proof of current Rabies, Distemper/Parvo (DHPP), and Bordetella vaccinations is required before arrival, and puppies must have completed all booster rounds. Canine Influenza is not required but highly recommended. Upload records in the Owner Portal, or have your vet fax them to (360) 352-1254.

Dogs joining daycare play groups start with a supervised four-hour Intro Day so we can match them with the right group. Private daycare doesn't require one.

Our Owner Portal (Paw Partner) lets you book and manage reservations, check daycare package balances, request services, manage pet profiles, and upload vaccination records.

New clients can create an account in the Owner Portal. Existing clients who don't have a username and password yet can call our front desk at (360) 352-1322 for login details.

We prefer check-ins between 8:00 am and 2:00 pm. We can accommodate other times during business hours; just let us know your expected arrival time.

Check-out is by 12:00 pm (noon). Pickups after noon have a $25 afternoon check-out fee. If you need a late check-out, please let us know your expected departure time.

Yes. We play rain, snow, or shine, so your dog may come home a little dirty. Schedule a bath with the front desk and we'll bathe, dry, and brush your dog before pickup. See our à la carte spa menu.

Yes. As a small family-owned resort, we require a $25 non-refundable deposit to secure your reservation.

No minimum number of nights is required, but a one-time $10 holiday surcharge applies.

Stays of more than 15 nights receive a 5% discount. Multi-pet discounts are not available.

Yes. Active duty military receive 5% off all services.

Medications and supplements are included at no additional charge. Dogs who need more than four medications a day may have a small $5 fee, depending on complexity.

Yes. Our Lead Hotel Technicians give all types of medication, including topical, oral, and injectable, at no extra charge.

Yes. Kibble, raw, and homemade diets are all welcome, and our kitchen has a fridge, freezer, and microwave. Please label all containers clearly and pack extra food, since dogs burn more calories on vacation.

• Kibble: for short stays, one container for daily scooping; for long stays, separate weekly portions.
• Raw: pre-portion into labeled zip-lock bags or containers, plus a few extra servings.
• Homemade cooked: for short stays, daily servings in containers; for long stays, weekly portions, with some frozen for freshness.

Our suites have raised hammock-style beds, fleece blankets, and heated floors. A small blanket or a T-shirt you've recently worn helps your dog feel at home. We don't provide laundry service and don't recommend large, overstuffed beds. Crates from home are welcome.

We provide plenty of enrichment toys for group play, so personal toys aren't recommended unless your dog needs one for comfort or anxiety.

Yes. Save time at check-in by completing your registration in the Owner Portal, or download the Pet Hotel Registration Form (PDF) and bring it with you.